First State Bank of Wyoming (Stacy Office) Temporarily Closed
Full services available at our Wyoming Offices.
COVID-19 Statement
At First State Bank of Wyoming the health of our staff, customers and communities we serve is a top priority. We understand the concern and uncertainty you may be experiencing surrounding the coronavirus (COVID-19).
For the safety of our customers and staff we strongly encourage you to use First State Bank of Wyoming’s digital tools such as mobile deposit and online banking for your daily banking needs. We also encourage the use of our drive up tellers for routine services.
In response to the State's 'Stay At Home' order we have chosen to temporarily close the Stacy Office to customer traffic at this time. Our Drive Up and Walk Up are open at the Wyoming Office. We are also happy to assist with ALL of your banking needs from the Wyoming office by appointment. (651-462-7611)
Our Lenders and Customer Service representatives are able to assist you. Our phones are answered by a person during banking hours and we are able to troubleshoot most issues with just a phone call. In order to maintain appropriate social distancing we are asking that you call ahead for an appointment with our staff.
Follow these everyday preventive actions to help prevent the spread of respiratory diseases, as outlined by the CDC:
• Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer.
• Avoid touching your eyes, nose, and mouth with unwashed hands.
• Avoid close contact with people who are sick.
• Stay home when you are not feeling well.
• Cover your mouth and nose with a tissue when you cough or sneeze, then throw the tissue in the trash and wash your hands.
We continue to monitor this quickly evolving situation and are here to assist you as necessary. Please contact us at 651-462-7611 with any financial questions or concerns.
Be aware of potential scams
Scammers and cyber-crimnals may try to take advantage of your concerns related to COVID-19. They may offer you fake products, medical advice, create fake charities, or encourage you to click a fraudlent link to gain access to your computer or device. Please stay scam aware and proceed with caution.
Remember to NEVER release your login credentials over the phone.
Scammers are making calls pretending to be from the government and asking for your direct deposit information for the COVID-19 relief checks. PLEASE NOTE --- These are scams. Never release personal or account information over the phone.
Our advice to you is HANG UP! If you have given out any personal or private information -- please notify us immediately and we will help protect your accounts.
For other helpful tips to protect yourself from hackers, click HERE.
FSBW -
WHAT HAPPENED?
On Friday, March 20th First State Bank of Wyoming was notified by Finastra, our cloud service provider that hosts our servers in their data center, that they had discovered some anomalies. They immediately took action to take the servers in that data center offline from the Internet to perform further investigation. We are being told that the attack was successfully contained and that there was no evidence of any data loss or breach. Our services have been restored.
If any customers incurred account fees based on the limited account information we were able to provide over the course of the week, please contact us at 651-462-7611 for a refund.
We will have more information available to you in regards to the incident in the near future.